Pet Supplies Plus, an independent pet franchise in North America, has deployed the Opscenter solution from Opterus, a cloud store communications and task management solutions provider.
The technology has improved store communication and streamlines task management processes at more than 690 locations, according to a press release.
Before its partnership with Opterus in 2013, Pet Supplies Plus leveraged a self-created and self-hosted depository to run internal communications processes. As a result of challenges arising from ongoing labor shortages, the retailer looked to improve its communication processes in a way that would benefit both store owners and employees.
“Opterus has been a great partner as our brand continues to evolve and grow,” Kelly Mason, manager of store communication, process and neighbor services, Pet Supplies Plus, said in the release. “Opscenter’s dedicated dashboards have helped facilitate smooth onboarding processes and business intelligence for continued success as we manage live animal care, hiring, private brand support, a rewards program and more.”
The Opscenter mobile app allows employees to instantly access important standard operating procedures on the sales floor and employees can create and display tasks, manage orders, send messages and search for documents.